How to fix dropped calls on a smartphone – Ringover Help Center

The Ringover smartphone application allows you to stay connected to your business phone system wherever you are. In this guide, you will learn how to resolve dropped calls on your mobile device (Android or iPhone) to restore stable, smooth communications.

1. Identify the causes of dropped calls

If you experience a sudden interruption to your call or a frozen screen during a call, this is usually linked to variations in your network environment or a temporary state of the application:

Network switching (Wi-Fi / 4G) : Your phone changes network source on the go, causing a brief connection drop.
Signal instability : Loss of network signal strength (dead zones, physical interference) blocks the Voice over IP stream.
An application freeze : The application freezes visually or encounters an issue updating the call status.

2. Stabilize your mobile network and Wi-Fi connection

Cloud telephony requires a constant, uninterrupted flow of data. If your network fluctuates, manually force the best available channel:

Open the control center or notification panel on your smartphone.
Turn off Wi-Fi if you notice that your home or work wireless connection is unstable.
Turn off mobile data (4G/5G) if you have a high-quality Wi-Fi network nearby.
Avoid moving into areas with low network coverage (elevators, underground parking garages) during important calls.

💡 Tip: If you are on the go, keeping your phone on 4G/5G and turning off Wi-Fi stops the device from automatically trying to connect to unstable public Wi-Fi hotspots as you pass by.

3. Restart and update the Ringover application

If your network connection is excellent but the application seems frozen or keeps dropping your calls, perform a full restart and update:

Access the open app switcher on your smartphone (swipe up or press the multitask button).
Swipe the Ringover application upwards or sideways to close it completely.
Reopen the Ringover application to properly restart your communication services.
Go to the Google Play Store (Android) or the App Store (iPhone), search for Ringover and apply any available updates.

⚠️ Important: Using an outdated version of the application can affect compatibility with your smartphone's operating system and cause unintended disconnections.

💡 Tip: After closing the application or changing your network settings, always wait a few seconds before making a new call to allow the connection to stabilize.

🎉 You now know how to resolve dropped calls on your smartphone and can enjoy mobile communications with Ringover!