If you experience choppy or interrupted conversations, here are the steps to follow:
1. Optimize your computer's performance
- Limit the number of open Chrome tabs 🌐:
- If Chrome consumes too much RAM, it can affect overall performance, including call quality. Close unused tabs to free up resources.
- Monitor your system performance 💻:
- Ensure your RAM usage stays below 75% and that your processor is not overloaded.
- Check that your device has sufficient resources to maintain good call quality.
2. Check your network connection
- If you are connected via Wi-Fi 📡:
- Make sure you are not too far from your Wi-Fi access point.
- Check that your Wi-Fi router is properly configured and not overloaded by other devices or users.
- Wired connection recommended 🔌:
- Whenever possible, use an Ethernet cable for a more stable connection and better call quality.
- Run a speed test 🚀:
- Check your ping (ideally less than 20 ms) and jitter (ideally less than 20 ms).
3. Enable traffic prioritization (QoS)
Set up QoS (Quality of Service) on your network to prioritize VoIP traffic to Ringover servers. This configuration reduces latency and prevents interference from other applications.
4. Check your Internet speed
- Make sure your connection has sufficient bandwidth to support calls.
- Recommended bandwidth for VoIP: 100 kbps per call in each direction (upload and download).
5. Test another network
If the problem persists, try connecting to a different network (e.g., a mobile hotspot or another Wi-Fi network) to determine if the issue is related to your current infrastructure.
6. Update and optimize your application
- Use the latest version of the Ringover application and Google Chrome.
- For web application:
- Clear browser cache and cookies regularly.
- Disable tab management in Chrome.
- For mobile or desktop applications:
- Try uninstalling and reinstalling the application if necessary.
7. Contact our technical support team
If your communications are still choppy despite these checks, please contact our technical support team. We'll be happy to assist you in resolving the issue. 👨💻
By following these steps, you should improve the quality of your VoIP calls and fully enjoy your Ringover experience! 😊