User Permissions allow you to control information access and maintain data privacy for different team members. In this guide, you’ll learn how to configure dashboard access, customize user rights, and securely manage your call logs.
Managing user permissions
1. Access to user permissions
Go to the user's section
Select your user
Click on "edit"
2. Activate or seactivate user's permissions
Start by navigating to your user permissions settings. You will find the three biggest sections to manage: Software Customization, Calls, and Recording and Supervision.
Software customization
Play recordings: allows defining which recordings the user can listen to. You have the choice between "All recordings from the standards", "Only their own", or "None".
SIP account: allows connecting a SIP phone to the user's account.
Edit settings: allows defining whether the user can modify their settings or not.
Business hours: allows displaying or hiding the "Schedule" block in the user's settings. If the permission is enabled, the user can define their working hours, i.e., the hours during which they can take calls.
Snooze: allows displaying or hiding the Snooze icon in the Dialer. If the permission is enabled, the user has the option to step back and not receive incoming calls.
Edit call forwarding: allows displaying or hiding the "Call forwarding" block in the user's settings. If the permission is enabled, the user can view and modify call forwards to other users or external numbers.
Can join open groups: allows displaying or hiding the "Groups" section in the user's settings. If the permission is enabled, the user can join groups for which the "Open Access" option is active.
Chat tab: allows displaying or hiding the "Chat" tab in the user's interface.
Video calls tab: allows displaying or hiding the "Video" tab in the user's interface.
Analytics tab: allows displaying or hiding the "Statistics" tab in the user's interface.
Power Dialer tab: allows displaying or hiding the "Power Dialer" field in the user's settings. If the permission is enabled, the user can activate and use the Power Dialer to make consecutive calls. See our article "How to activate and use the Power Dialer".
Contacts tab: allows displaying or hiding the "Contacts" tab in the user's interface. If the permission is active, the user can view and add contacts in the Ringover directory and view contacts synchronized with your business tool.
One-way texting: allows displaying or hiding the "SMS Notifications" section (formerly "One-Way SMS") in the SMS tab. If the permission is active, the user can send SMS on behalf of your brand. See our article "How to use One-Way SMS?".
Show the waiting list: allows displaying or hiding the waiting list in the user's interface. If the permission is enabled, the user can see calls waiting.
Can pick up calls in waiting list: allows displaying or hiding the "Answer" button on calls in the waiting list. If the permission is active and the button is present, the user can answer calls.
Tag calls: allows displaying or hiding the "Tag" field during and after the call. If the permission is enabled, the user can tag their calls. See our article "Authorizing your users to tag their calls".
AfterCall > After-Call Work Duration: allows defining a downtime after a call to, for example, give the user time to finalize the processing of the previous call. See our article "Enable the After-Call Work feature".
Tags required: requires the user to select a tag to close the After-Call window.
Note required: requires the user to select a tag to close the After-Call window.
Out-of-plan destinations: allows the user to call destinations not included in the plan. Learn more on our pricing page.
French special numbers: allows the user to call French special numbers, whether free or surcharged.
Maximum number of channels: defines the number of simultaneous incoming and outgoing calls the user can receive or make. It is possible to add additional outgoing channels from the Marketplace.
Edit caller ID, allows making the "Call with" field clickable or frozen in the Dialer. If the permission is enabled, the "Call with" field is clickable and the user can choose another number from the authorized lines. You can authorize: Only allow IVR numbers that the user is assigned to : All standard numbers and select numbers from list
Use Local Presence: allows displaying the "Localized Number" field in the user's Dialer, thus enabling the user to utilize this option.
Activate voicemail drop: allows displaying the "Activate voicemail drop" field in the user's settings. If the permission is enabled, the user can pre-record a voicemail and drop it on their correspondent's voicemail. See our article "Activating and Using Voicemail Drop".
Display auto answer mode : allows displaying automatic answers.
Auto answer mode : allows to answer calls automatically.
Display only my missed calls on IVR : allows to display only your missed calls on the IVR.
Anonymise phone numbers : allows to make phone numbers anonymous.
Recording and Supervision
The user can be listened to: allows displaying the double listening access button on the user's ongoing calls in the Dashboard Activity page. Admin or Supervisor profile users can click on the "Double Listen" button and listen to the user's call. See our article "Joining a call in progress (double listen + whisper function)".
Show download button: allows displaying or hiding the "Download" button for recordings in the user's call log. If the permission is enabled, the user can download and save each recording.
Start/stop recording: allows making the "Record" button clickable or frozen in the Dialer. If the permission is enabled, the user can start and stop recording during the call.
Allow to record
Notify when recording: allows, during an incoming call on the user's direct line, to broadcast an announcement informing the caller that the call may be recorded. The caller can object to the recording by typing *.
Call recording volume: allows defining the percentage of calls that are recorded.
Force sign-out: allows logging out a user from all devices they are logged into.
In this section, administrators can allow managers to manage users within groups without giving them full technical access, providing greater agility.
General access
You can assign the following general dashboard access levels:
None dashboard access
Billing dashboard access
Technical dashboard access
Supervisor dashboard access
Admin dashboard access
💡 Users with technical access will still be able to configure everything in the system, except ordering new licenses.
2. Technical access rights
Select the specific pages a technical user will have access to, such as:
Users, numbers, IVRs, and audio conferences.
Call tags, snoozes, blocked numbers, and contacts.
Brands, other settings, developer options, integrations, and action logs.
3. Supervisor Access Rights
Select the specific pages a supervisor will have access to, such as:
Activity, logs, and analytics.
Campaign and task management.
Select Groups
You can restrict a user's rights to specific groups, such as applying them only on direct lines or only on IVRs.
💡 You can perform custom actions! For example, you can move user management from the 'Technical' role to the 'Supervisor' role and give it access only to "Activities", "Logs", and "Statistics". You can also add a distinction between read and write permissions for IVRs.
You can restrict user access to specific pages, such as call logs and contact pages, on a per-user basis. This helps maintain data privacy and controls information access for different team members within your organization. When using integrations, you can further manage user visibility:
Check your integration settings.
Review your user role permissions.
Limit which team members can view specific leads and call logs.
🎉 Done, you now know what user permissions are on Ringover and can confidently manage your team's access!