If you see a grayed-out WiFi logo in Ringover, it means that the application has detected an unstable connection that could affect your calls or that the application is not detecting your headset. Before contacting support, here are some checks and actions you can take:
1. Check your internet connection
- Ensure your device is properly connected to the internet (WiFi or Ethernet).
- Test your connection speed using the Ringover's Speedtest.
- A stable and fast connection is essential. If you are using WiFi, try moving closer to the router or using an Ethernet cable for a more stable connection.
2. Check your browser
- Update your browser: Ensure your browser is up to date (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari).
- Clear cache and cookies: Go to Settings > Privacy and security > Clear browsing data.
- Test in incognito mode: Open an incognito window (Ctrl + Shift + N on Windows, Cmd + Shift + N on Mac) and log in to Ringover.
💡 You can also check our articles to learn how to clear the cache and cookies on your browser
3. Check your device’s network settings
On Windows:
- Go to Settings > Network & Internet > Status and check if your connection is active.
- Run Windows Network Troubleshooter (Settings > Troubleshoot > Network & Internet).
- Ensure Ringover is allowed through the Windows firewall (Control Panel > System and Security > Windows Defender Firewall).
On Mac:
- Go to System Preferences > Network and check your connection status.
- Turn WiFi off and on again to force a new connection.
- Ensure your browser is allowed to use the network (System Preferences > Security & Privacy > Firewall).
4. Check your peripherals
- If you’re using an external headset or microphone, unplug and reconnect it.
- Test with another device to see if the issue persists.
- Ensure your audio and network drivers are up to date (Device Manager on Windows, Software Update on Mac).
- Sur certains réseaux d’entreprise, des restrictions peuvent bloquer Ringover. Essayez une autre connexion ou contactez votre service IT.
- 💡 You can also check our article: "Select your default microphone."
5. Contact support
If the issue persists after these checks, contact our support team with the following details:
- A screenshot of the issue.
- Your operating system and browser version.
- The tests you have performed and their results.
These steps help resolve most issues related to unstable connections and prevent call disruptions in Ringover.