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How to resolve the grayed-out WiFi logo in the Ringover Dialer?

  • Updated

If you see a grayed-out Wi-Fi icon in Ringover, it means the app detects connection instability that could affect your calls or that the app is not detecting headsets. Before contacting support, here are a few checks and actions you should take:

 

1. Check your internet connection

A stable and fast connection is essential for Ringover to function properly. If you are using an unstable connection, the app will gray out the Wi-Fi icon to warn you of a potential risk to call quality.

  1. Verify that your device is connected to the internet via Wi-Fi or an Ethernet cable.
  2. Access the Ringover Speedtest to measure your connection speed.
  3. Move closer to your Wi-Fi router to strengthen the wireless signal.
  4. Connect an Ethernet cable to achieve a more stable and higher-performing connection.
💡 Tip: For your business calls, always prioritize a wired Ethernet cable connection over Wi-Fi to guarantee stable bandwidth.

 

2. Check your browser

Your web browser is the engine of your Ringover app. An outdated browser or one clogged with temporary data can block certain Dialer features.

  1. Update your web browser (Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari) to the latest stable version.
  2. Open your browser Settings.
  3. Go to the "Privacy and security" section.
  4. Click on "Clear browsing data" to clear your cache and remove cookies.
  5. Open a new private or incognito browsing window (Ctrl + Shift + N on Windows, or Cmd + Shift + N on macOS).
  6. Log into Ringover in this private window to test its performance.
💡 Tip: If you want step-by-step instructions for your browser, check out our specific guides on clearing the cache on Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Opera.

 

3. Check your device's network settings

Your operating system's internal settings and firewalls may restrict the app's network access.

Windows Configuration

Follow these steps if you are using a Windows PC.

  1. Open your computer Settings.
  2. Go to Network & internet, then click Status to check connection activity.
  3. Run the Windows Network Troubleshooter under Settings > Troubleshoot > Network & internet.
  4. Open the Control Panel.
  5. Go to System and Security > Windows Defender Firewall.
  6. Verify that the Ringover app is allowed through the firewall.
Mac Configuration

Follow these steps if you are using a macOS computer.

  1. Open System Settings (or System Preferences) on your Mac.
  2. Click Network and make sure your connection status is active.
  3. Turn Wi-Fi off and back on to force a new network scan.
  4. Go to System Settings > Network > Firewall (or System Preferences > Security & Privacy > Firewall).
  5. Verify that your web browser is allowed to send and receive network traffic.
⚠️ Important: If you are using a corporate VPN or proxy, temporarily disable it to check if it is blocking Ringover's network traffic.

 

4. Check your peripherals

A grayed-out Wi-Fi icon can also indicate that the app does not detect any microphone or headset plugged into your computer.

  1. Unplug your headset or external microphone from its USB port or audio jack.
  2. Firmly reconnect the peripheral to your computer.
  3. Test Ringover with a different audio device to rule out hardware failure.
  4. Open Device Manager (Windows) or run Software Update (Mac) to update your audio and network drivers.
💡 Tip: To properly configure your audio hardware in the app, you can also check our help article: How to select your default microphone

 

5. Check router port forwarding/opening

Certain restrictions applied by your company or Internet Service Provider (ISP) may block Ringover's VoIP traffic. It is strongly recommended to configure your router to allow these communications.

  1. Access your router's administration portal or contact your IT administrator.
  2. Make sure that the required ports have been properly opened in the router's security rules.
  3. Configure traffic prioritization (Quality of Service / QoS) on your router to optimize Ringover voice traffic.
💡 Tip: Check our comprehensive guide Which ports need to be opened on my router and how to prioritize traffic? to get the full list of ports for our infrastructure and prioritization instructions.

 

6. Contact support

If the issue persists despite all these checks, Ringover's technical support team is available to help analyze the situation.

  1. Take a screenshot of the Dialer showing the grayed-out Wi-Fi icon.
  2. Note your current operating system as well as your web browser version.
  3. Briefly list the troubleshooting steps you have already performed.

  4. Contact our technical support team and attach all of this information to speed up the resolution of your ticket.

     

🎉 You now know how to resolve the grayed-out Wi-Fi icon and can make your business calls on Ringover with a stable, perfectly configured connection.