Fastest Dispatch is a feature that builds on the random cascade principle, with a simultaneous approach: instead of distributing one call at a time, all waiting calls are offered in parallel following a cascading logic. The goal is to speed up the connection between callers and agents, while maintaining a fair and consistent distribution logic in line with other strategies.
Activation
Go to your Dashboard, then open the Marketplace. Click on the Fastest Dispatch addon, and subscribe to it.
Configuration
- Go to your Ringover Dashboard > Configuration > IVRs.
- Click the Edit button for the IVR you want to configure.
- Click Edit ✏️ to modify the corresponding scenario.
- Click on the ⚙️ gear icon to access advanced settings.
Add users
- In the Users 👤 section, add the team members who should receive the calls.
- Make sure to include all relevant users to avoid missing anyone.
Enable Fastest Dispatch
- In the Call forwarding section, select Fastest Dispatch.
And that’s it — your calls are now configured!