The Call Types section in AIRO Coach allows you to categorize calls (such as prospecting, demo, negotiation, or support) to automatically analyze conversations and assess performance based on call context. In this guide, you’ll learn how to navigate to call type settings, filter your view, create new call types with objective prompts, and streamline conversation analysis across your team.

Create and manage call types in AIRO Coach

1. Access call type management and filter your view

Navigate to your Empower settings and filter your call types dashboard to view default or custom categories.

1. Open the Settings menu in Empower.

2. In the left navigation sidebar, click on the AIRO Coach tab.

3. Click on Call Types.

4. Select your preferred view tab: All, Created by me, or Created by others.

2. Add a new call type and define prompt objectives

Establish the title and goal prompt for your new call type classification.

1. Click on the Add a Call Type button to open the creation window.

2. Type a clear and descriptive Call Type Name (e.g., "Discovery Call" or "Negotiation Call").

3. Enter a Prompt describing the goal of the call type (e.g., "How to conduct an effective discovery call to identify the client's needs?").

4. Click on Add a Call Type to save and activate your new category.

Clear prompts help Empower's AI accurately evaluate agent performance and score conversation milestones according to the specific context of each call type.

🎉 You now know how to create and manage call types in AIRO Coach and can automatically categorize and evaluate calls based on their specific business context!