Understanding Windows Background App Behavior
Windows attempts to optimize performance by limiting background application activity, which can prevent Ringover from ringing when minimized or running in the background. This is typically due to Windows' battery optimization and background app management settings.
Configuring Battery Optimization Settings
To ensure Ringover works correctly in the background, follow these steps:
Disable battery optimization: Go to Start Menu > Settings > System > Battery, select 'High Performance' mode, and check background app settings.
Prevent Windows from cutting network connection:
Go to Device Manager, select your network card
Uncheck 'Allow the computer to turn off this device to save power'
Disable automatic sleep mode:
Go to Settings > System > Power & Sleep
Set Screen and Sleep to 'Never'
Setting Up Notifications for Ringover
To receive Windows notifications for incoming Ringover calls:
Install the Ringover desktop application or Chrome extension
Enable notifications within the Ringover settings
Go to Settings > System > Notifications
Ensure Ringover is allowed to send notifications
Activate 'Show notifications when screen is locked'
Verifying Windows Services
Check Windows services: Open services.msc and verify the 'Application Experience' service is running.
Troubleshooting Common Scenarios
If you're experiencing notification issues, try these steps:
Update to the latest app version (2.1.15 or newer for desktop)
Check notification settings in both Ringover and Windows
Disable Focus Assist or Do Not Disturb mode
Ensure the app has proper notification permissions
Completely uninstall and reinstall the Ringover desktop application
Ensure the application is fully open instead of minimized in the system tray
Clear your application cache
Ensuring Proper Network Configuration
To keep Ringover connected:
Ensure Ringover is allowed to run in the background (Windows Settings > Privacy > Background Apps)
Check that Ringover is permitted through your firewall and antivirus settings, adding an exception if necessary
Updating and Maintaining Ringover Application
To ensure you receive Ringover call notifications:
Download and install the latest Ringover desktop application version:
Windows: version 2.1.12 from https://github.com/ringover/ringover-desktop-v2/releases/download/2.1.12/Ringover.exe
Mac: version 2.1.12 from https://github.com/ringover/ringover-desktop-v2/releases/download/2.1.12/Ringover.dmg
Verify that Ringover notifications are actively enabled in your application settings
Restart your computer after making these changes
If problems persist after following these steps, contact Ringover support with specific details about the notification failures, including your device type (Windows), application version, and any specific call IDs where notifications failed.