The Ringover ringtone allows you to be alerted instantly for every incoming call on your computer. In this guide, you will learn how to properly configure your audio settings and resolve ringtone issues so you never miss another call from your callers.
1. Check system audio settings (Windows/Mac)
Before adjusting the application, make sure your operating system's audio settings are correctly configured:
- Check that sound works properly in other applications on your computer.
- Select the correct output device in the system settings.
- Ensure no audio equipment is disabled.
- For laptop speakers, check in Windows settings that Ringover is configured to output sound to the speakers.
- Ensure the master volume is not muted.
- Unplug any headset or headphones to eliminate sound routing errors.
2. Configure devices in the Ringover application
Incorrect device selection in the application can block the ringtone :
- Access the audio settings directly within your Ringover application.
- Check and select the correct input and output devices.
- Run a ringtone test after every change to test the audio.
3. Resolve hardware and routing conflicts
Physical connections or outdated drivers can disrupt sound routing:
- Ensure your headset or speakers are properly plugged in and recognized by the system.
- Disconnect and reconnect your devices to reset audio routing.
- Test your headset on another device or with another application to isolate the problem.
- Check that your computer's audio drivers are properly installed and up to date.
4. Restart or reinstall the Ringover application
If the issue persists, reset the application to refresh audio connections:
- Relaunch the Ringover application to refresh device detection.
- Compare how the ringtone works between the desktop application and the web version to pinpoint the fault.
- Restart your computer to reset all system connections.
- If the problem continues, perform a full uninstallation of Ringover, reinstall the latest version, then restart the computer.
5. Perform advanced troubleshooting or contact support
If the ringtone still does not work, check the final network elements or request help:
- Check your internet connection as well as the authentication of your Ringover account in the application.
- Thoroughly recheck all volume levels, including the microphone and speakers.
- If the problem persists, contact Ringover support to schedule a troubleshooting session or request an in-depth investigation.
🎉 You now know how to troubleshoot and configure your audio devices so your Ringover ringtone works perfectly for every call!