Troubleshooting Lead Upload Issues in Ringover: Complete Guide
Uploading leads for your call campaigns in Ringover is a straightforward process. However, users occasionally encounter issues such as stuck loading screens or difficulties saving changes. This guide provides comprehensive troubleshooting steps to will help to resolve these common problems quickly and efficiently.
1. Initial Troubleshooting Steps
When you encounter issues with lead uploads in Ringover, start with these troubleshooting steps:
Clear Your Browser Cache
Clearing your browser's cache is the first and most effective solution for resolving loading problems in the Ringover Dashboard:
For Google Chrome users, access the browser settings to clear your cache
This simple step can resolve temporary system loading issues, ecially with campaign templatesesp
Sign Out and Sign Back In
If you're unable to save changes when uploading leads and experiencing endless loading:
First, attempt to clear your browser cache as described above
Sign out of your Ringover account completely
Sign back in to your account
This process helps resolve temporary system glitches that may be preventing you from completing the lead upload process
2. Browser-Specific Solutions
Many lead upload issues are related to your browser configuration. Consider these browser-specific solutions:
Update Your Browser
An outdated browser can cause issues with the lead upload process:
Ensure your browser is running the latest version
Check Permissions and Cookie Settings
Browser permissions and cookie configurations can impact functionality:
Review your browser's permissions related to Ringover
Check third-party cookie settings, as these can affect the upload process
Try a Different Browser
If problems persist despite other troubleshooting efforts:
Switch to a different web browser to complete your upload
Google Chrome is specifically recommended for Ringover lead uploads
This approach is particularly effective when experiencing CSV file upload problems or endless loading when saving changes
3. File Preparation Best Practices
Proper file preparation can prevent many common upload issues:
Verify File Format
Ensure your lead file is in a compatible format
CSV files are mentioned specifically as a supported format
If experiencing issues with lead uploads where the process gets stuck in an endless spinning state, verify the file format first
Select the Correct Number Column
During upload, confirm that you've correctly selected the number column
Incorrect column selection is a common cause of upload failures
When experiencing lead upload issues, this should be one of your first verification steps
Check File Integrity
Ensure your file is not corrupted or too large
Verify the integrity of your lead file before attempting to upload
Avoid deleting duplicate or error rows during the upload process, as this can cause the loading screen to get stuck
Instead, upload the file directly without deleting any rows
4. When and How to Contact Technical Support
If you've tried all the troubleshooting steps and still encounter issues, it's time to contact Ringover support:
Information to Provide
When contacting technical support, be prepared to provide:
Specific details about your browser and upload process
The specific file you're attempting to upload
Details about the campaign you're trying to upload for
Specific information about the problem you're encountering
Support Process
Follow these steps when reaching out for technical assistance:
Contact Ringover technical support if clearing your cache doesn't resolve loading problems
Be specific about the issues you're experiencing with campaign templates or lead uploads
Provide all relevant details to help the support team diagnose and resolve your issue efficiently
Conclusion
Most lead upload issues in Ringover can be resolved through simple troubleshooting steps like clearing your browser cache, checking file formats, or trying a different browser. By following the progressive troubleshooting approach outlined in this guide, you can quickly overcome common obstacles and successfully upload your leads for call campaigns. If problems persist, Ringover's technical support team is available to provide specialized assistance.