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How to implement mobile accessibility for users with visual impairments

  • Updated

Mobile app accessibility guarantees equal access to digital services for all users. In this article, you will discover the best practices for interface development and support to optimize the professional independence of visually impaired individuals, particularly in call centers. 

 

1. Configure App Interface and Navigation

To guarantee smooth and equal access for visually impaired users, structure the interface in a logical and accessible manner:

  1. Clearly label all buttons and interactive elements using ARIA attributes. 
  2. Enlarge clickable areas to make selecting on-screen elements easier. 
  3. Provide keyboard shortcuts to simplify the app's main actions. 
  4. Organize a logical and predictable navigation order for all menus. 

 

2. Ensure Compatibility and Perform Regular Testing 

A consistent user experience relies on adapting to assistive technologies: 

  1. Enable and configure support for screen readers such as VoiceOver and NVDA. 
  2. Take standard accessibility gestures on mobile devices into account. 
  3. Maintain strict consistency of accessibility features across web, mobile, and desktop versions.
  4. Continuously test the app in real-world conditions with screen readers. 
  5. Continuously improve the app by incorporating direct user feedback. 

 

3. Take Advantage of Ringover's Tailored Support 

Ringover is committed to promoting the professional independence of call center teams through dedicated support: 

  1. Reach out to our support teams specifically trained in step-by-step verbal instructions. 
  2. Use the screen sharing feature with our technicians to resolve blockers live. 

  3. Benefit from frequent software updates resulting from our regular testing with the NVDA screen reader.

     

4. Adjust Display and Report Issues to Support 

In case of visual difficulty or display bugs on desktop versions, follow these recommendations:

  1. Adjust your screen zoom on desktop using the shortcut Cmd + - to zoom out or Cmd + 0 to reset the display.
  2. Immediately report any accessibility barrier or persistent bug to our support teams.
  3. Keep your Ringover application updated at all times to benefit from the latest accessibility fixes.
  4. Request alternative access methods from support if a feature is temporarily blocking.
💡 Tip: For optimal comfort in a professional phone support context, encourage the use of global keyboard shortcuts to answer or hang up a call without having to target the on-screen button. 
 ⚠️ Important : Never overlook the tab order (focus order) when updating your interfaces: an inconsistent order can make screen reader navigation extremely confusing. 

 

🎉 You now know how to implement and optimize mobile accessibility for visually impaired individuals to maximize their professional independence!