If you encounter difficulties with your Ringover eSIM, most issues (activation, network, call reception) can be resolved by following these specific steps.
Initial Checks and Installation Prerequisites
Before attempting activation, make sure you meet these strict criteria to avoid immediate failure:
- Your Ringover mobile app must be updated (version 6.5.3 or higher) to configure the eSIM.
- Although recent iPhones (like the 15 Pro) can store up to 8 eSIMs, they can only manage two active at the same time. If you already have two active lines (e.g., 1 physical SIM + 1 eSIM), you must disable one before scanning the new QR code.
- Always prefer a stable Wi-Fi connection during activation.
What to Do if Activation is Blocked?
If activation remains pending ("waiting"):
- Ensure the phone is connected to Wi-Fi.
- Restart your phone.
- Wait about 15 minutes after restarting to see if the status changes.
Network and Call Reception Issues
This is often where users get stuck. Here are solutions for specific scenarios.
Case A: No Network at All
If the eSIM is active but receives no signal:
- Go to network selection settings.
- Switch to manual selection.
- Select the Orange network.
Case B: Phone Shows 4G/LTE but Does Not Receive Calls
If you have data (4G displayed) but incoming calls do not ring, your phone may be "stuck" in a false 4G that prevents it from switching to 3G to receive the call.
Follow these steps in order to recalibrate the phone:
- Temporarily enable data roaming.
- Force the network to 3G in "Voice & Data" settings.
- Then force the network to 4G/LTE.
- Disable automatic network selection and manually select Orange.
- Re-enable automatic network selection.
- Disable roaming (if you don’t wish to keep it).
During an incoming call, the network sends a 4G data message to tell the phone to switch to 3G to take the call.
If 4G is misaligned, the message doesn’t get through, and the phone never rings.
Case C: Incoming Calls Impossible (Double Activation)
If you are not receiving calls, check that your number is not active in two places at once.
This conflict can block reception.
Case D: "480 User Busy" Error
If your contacts immediately hear this message, it usually means another SIM or eSIM active on your phone is already ringing or in use.
If the problem persists despite these steps, contact support. For certain specific cases, support intervention is mandatory:
1. If you change devices, the old QR code will not work. You must ask a supervisor or support to generate a new QR code.
2. If the provided code does not respond when scanned, a reissue by support is necessary.