Step 1: Creating an IVR
💻 To create an IVR, go to Dashboard>IVR and click on “Create an IVR.” Give your IVR a name and select “Configure” to access scenario modification 🖊️:
You can then record announcements 🎙️ in which you indicate to your callers how to make their selections.
Step 2: Setting up a voice menu
An Interactive Voice Response (“press 1, press 2…”) allows you to direct your incoming calls to the right service or person 👨💼 within your company, and set up customized queues to prevent long phone waits.
To set up a voice menu, select “Add a nested IVR” from the drop-down menu:
Select "Greeting message" 💬 by clicking on "add a step" then enter the labels for your keys by clicking on the gear on the right.
Use the Ringover online studio 🎵 by clicking on "Create your announcement" to create voice announcements corresponding to each key:
You'll be able to see who last edited the menu of an existing IVR. This is particularly useful for companies with several admin team members, and it can also help with identifying any issues following a recent modification.
💡 You have the option of creating an alias for each IVR selection.
See our article 📰 10 Tips for Setting Up Your IVR