Step 1: Creating an IVR
💻 To create an IVR, go to https://dashboard.ringover.com/ivrs and click on “Create an IVR.” Give your IVR a name and select “Open” to access scenario modification 🖊️:
Step 2: Setting up a voice menu
to prevent long phone waits.
To set up a voice menu, select “Add a nested IVR” from the drop-down menu:
Select “Publish vocal message” 💬 under the blue drop-down menu for a given key selection and then label the selection. Click “Create!” and use Ringover’s online studio 🎵 to record an announcement corresponding to each key selection:
You'll be able to see who last edited the menu of an existing IVR. This is particularly useful for companies with several admin team members, and it can also help with identifying any issues following a recent modification.
💡 You have the option of creating an alias for each IVR selection.
See our article 📰 10 Tips for Setting Up Your IVR