AIRO Coach – Getting Started Guide

Prerequisites:

• Administrator rights on Empower.
• AIRO Coach feature activated.
• Your internal resources ready (product list, common objections, PDF documents, etc.).

Notes:

• This extension is only available on Google Chrome
• Can be used on Google Meet
• Only with the web version can you use it for Zoom and Teams

Access AIRO Coach

1. Open Settings in Empower.
2. Go to the AIRO Coach tab.

Step 1 – Define your call types

Start by categorizing your conversations (e.g. discovery, demo, negotiation, support). This classification will serve as analysis context.

👉 Detailed guide: Call types – create and manage

Step 2 – Add your products

Add your products/services with their description, USP, and key features. They will be used by the AI to understand your offer’s positioning during calls.

👉 Detailed guide: Our products – add and maintain

Step 3 – Structure your objections

List recurring objections and prepare rebuttals and proof points to assist your teams. The AI will detect these objections and assess the quality of the responses.

👉 Detailed guide: Objections – create, activate, and update

Step 4 – (Optional) Add your competitive landscape

Centralize key information about other market solutions (strengths, weaknesses, typical messaging). This helps your teams prepare for comparisons during calls.

👉 Detailed guide: Competitors – manage analysis sheets

Step 5 – Add your knowledge base

Import your documents (PDFs) so that the AI can rely on your internal reference materials (features, procedures, SLAs, etc.).

👉 Detailed guide: Knowledge base – create and maintain

Step 6 – Create your AIRO Coach models

The models combine everything you’ve prepared: call types, products, objections, framework (MEDDPICC or BANT), custom metrics, and relevant users. These models drive the analysis and coaching.

1. Give your model a name and select the targeted call type.
2. Select the relevant products and objections.
3. Choose a framework (MEDDPICC/BANT) and define your evaluation metrics.
4. Assign the model to the relevant users & groups, then save.

👉 Detailed guide: AIRO Coach models – step-by-step setup

Step 7 – Install AIRO Coach via Google Chrome

Installing the extension in your browser:

1. Open your Google Chrome extensions.
2. Search for AIRO Coach in the Chrome Web Store: Access the extension.
3. Click “Add to Google Chrome”.

Logging in to AIRO Coach:

1. Click the extension icon in your toolbar.
2. Select “More options”.
3. Choose “Open side panel”.
4. Sign in via the displayed panel.

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Using AIRO Coach daily

• Make/receive calls as usual within your workflow.
• AIRO Coach automatically analyzes conversations based on the associated model and call type.
• Review the insights: objection detection, metric compliance, strengths, and improvement areas.
• Use the rebuttals and proof points you’ve defined to coach your teams.
• Iterate regularly: update models, products, objections, and the knowledge base to reflect real-world changes.

Best practices

• Start simple: 3–5 call types, 3–6 metrics per model, main objections.
• Standardize naming (by language/country/segment) to make filtering easier.
• Keep products, pricing, and KB up to date to maintain reliable recommendations.
• Measure: compare results per model and per team, then adjust your metrics.
• Train: share the best answers/objections in your coaching rituals.

FAQ